One of Rollac’s longest tenured employees, Lan has been involved with the company almost from its inception. From her initial role, over 20 years ago, as an office assistant, she has successfully matriculated through various roles with the company and now serves as Rollac’s Office Manager. In this role she effectively directs, leads, and manages the Accounts Receivable, Invoicing, Order Management, and Collection Teams.
Because of her facility with math and accounting principles, she quickly assumed the duties of the company’s Lead Representative and Liaison with its lending institutions. She works directly with all banks, financial institutions, taxing agencies, and accountants, in the management and production of monthly and annual reports and presentations. Lan also serves as the company’s customer/client interface on any customer credit or billing issues that arise.
On top of the aforementioned duties and responsibilities, Lan also manages and streamlines the inter-departmental work processes of Rollac Shutter, Inc. as they relate to cash and credit payments.
From sales conception to the final installation and subsequent completion of all Rollac projects, Lan ensures the smooth and expedited transition of the following functions:
·Granting and removing of customer credit ·Ensuring payments prior to release of all orders and projects ·Quick resolution of company and customer collection issues ·Accurate customer billing and invoicing
Lan Curtis
Lead Representative & Liaison
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